Privacy Policy

1. Who we are

The Armonia Studio provides boutique property management, property assessment, property setup and hospitality advisory services for selected short-term rental properties.

For privacy-related questions, you may contact us at: hello@thearmoniastudio.com

2. What personal data we collect

We may collect and process the following types of personal data:

• Name and contact details, such as email address and phone number.
• Information submitted through contact forms or email enquiries.
• Property-related information provided by owners or authorised representatives.
• Information necessary to assess, prepare or manage a short-term rental property.
• Account access information where required for agreed services, such as Airbnb, Booking.com, pricing tools, guest communication tools or operational documents.
• Guest-related information where necessary to manage reservations, communication, check-in, issue handling or guest experience.
• Technical website data such as IP address, browser type, device information and pages visited, where analytics or security tools are used.

3. How we use personal data

Personal data may be used for the following purposes:

• To respond to enquiries and communicate with prospective clients.
• To provide Property Assessment, Property Setup, Boutique Property Management and related advisory services.
• To review property information, listings, pricing setup, guest communication, operational standards and service requirements.
• To manage agreed short-term rental operations, including guest communication, reservation support, cleaner coordination, maintenance coordination, issue handling and reporting.
• To prepare service proposals, agreements, reports and invoices.
• To improve website functionality, service quality and client communication.
• To comply with legal, accounting and administrative obligations.

4. Account access and service platforms

For certain services, clients may provide access to third-party platforms such as Airbnb, Booking.com, PriceLabs or similar pricing tools, digital guidebook platforms, email tools, shared documents or operational systems.

Such access is used only for the agreed service and only for the purposes necessary to deliver that service. Where possible, access should be granted through authorised user roles, team access or limited permissions rather than sharing personal passwords.

Clients remain responsible for ensuring they have the right to grant access to any accounts, property information or guest data they provide.

5. Guest-related data

Where The Armonia Studio provides property management or operational support, we may process guest-related data on behalf of the property owner or accommodation provider.

This may include guest names, contact details, reservation details, arrival information, communication history, stay preferences, issue reports and other information necessary to manage the stay.

Guest-related data is used only for operational purposes connected to the reservation, guest communication, property preparation, issue handling, service coordination and guest experience.

6. Legal basis for processing

Depending on the context, personal data may be processed on one or more of the following legal bases:

• To take steps before entering into a contract.
• To perform a contract with a client.
• To comply with legal obligations.
• For legitimate business interests, such as responding to enquiries, managing services, protecting systems and improving service quality.
• With consent, where consent is required.

7. Data sharing

We do not sell personal data.

Personal data may be shared only where necessary with:

• Service providers involved in website hosting, email, analytics, accounting or business administration.
• Trusted local providers such as cleaners, maintenance providers or other operational partners, where necessary for property management.
• Third-party platforms used to provide services, such as booking platforms, pricing tools, digital guidebook systems or shared document tools.
• Professional advisers, accountants, lawyers or public authorities where required by law or legitimate business need.

8. International data transfers

Some third-party tools or platforms used in connection with the website or services may process data outside the European Economic Area. Where this occurs, we rely on appropriate safeguards provided by those third-party platforms, such as standard contractual clauses or other lawful transfer mechanisms.

9. Data retention

Personal data is kept only for as long as necessary for the purposes for which it was collected, including service delivery, communication, accounting, legal compliance and legitimate business records.

Client project and service records may be retained for a reasonable period after the end of the collaboration where necessary for legal, accounting or professional reference purposes.

10. Data security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse or disclosure.

Where account access is required, access should be limited to what is necessary for the agreed service and removed when the service ends or when access is no longer needed.

11. Your rights

Under applicable data protection law, you may have the right to:

• Request access to your personal data.
• Request correction of inaccurate personal data.
• Request deletion of personal data where legally applicable.
• Request restriction of processing.
• Object to processing based on legitimate interests.
• Request data portability where applicable.
• Withdraw consent where processing is based on consent.

To exercise your rights, contact: hello@thearmoniastudio.com

You also have the right to lodge a complaint with the competent data protection authority. In Croatia, this is the Croatian Personal Data Protection Agency, AZOP.

12. Cookies and analytics

This website may use cookies or similar technologies for basic website functionality, analytics, performance monitoring or security.

If analytics or tracking tools are used, they will be configured in accordance with applicable privacy and cookie rules. Where required, visitors will be asked for consent before non-essential cookies are used.

13. Links to third-party websites

This website may contain links to third-party websites or platforms. We are not responsible for the privacy practices, security or content of those websites.

14. Changes to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in services, legal requirements or operational practices.

The latest version will always be published on this page.